Part 3: Who Does Better?
Having worked in both presales and post-sales customer support, I’ve learned how critical the “human factor” is in these roles. Success often comes down to listening, understanding, and reading between the lines—not just words, but also body language, tone, and posture.
AI is improving rapidly, particularly in sentiment analysis, but it still can’t interpret subtle, non-verbal cues during face-to-face interactions. However, where AI excels is in speed, memory, and scalability. It can analyze vast amounts of data, recall details instantly, and handle repetitive queries with ease.
So, who does it better? The answer lies in combining the strengths of both. AI handles routine tasks efficiently, while humans step in where empathy, intuition, and creativity matter most. Together, they create a support experience that’s efficient and deeply human when it truly counts.
The real question isn’t “who does better,” but rather: how can we work together to create something better?
(With a little help from AI, I polished my thoughts on AI itself!)
So that's all for now, part IV coming soon